Rock + Feather Graphic Design

Posts Tagged ‘branding’

Beginning the conversation

Friday, February 25th, 2011

I get a lot of emails and phone calls from potential new clients wanting to work with us, many of whom have never been through a branding process or worked with a design team. Very often the emails read something like this: “I love your work. We need a logo and a website. What will that cost and how long will it take?” or “I’ve never been through this process before, can you tell me what to expect?” Many people are seeking a quick reply with a quick answer. These are very important questions, and there are many more, but none of them can be answered without beginning an in-depth conversation. The vast breadth of design and branding projects possible makes a short answer impossible! Also, Rock+Feather takes great pride in developing long-term relationships with their clients, so we see this as the very beginning of the conversation… which will hopefully last years!

So how do we begin a conversation for the first time? Rock+Feather has developed a 3-step process for potential client inquiries, each stemming from the previous step. Through the years, we have found this process works very well for both parties. Here’s how we do it:

  1. Preliminary Call :: The potential client and I (Nicole) have a brief 20-30 minute phone call to get an overview of their business or organization and its basic branding and/or graphic design needs, as well as talk a little bit about who Rock+Feather is and what we can offer. This will give us both the opportunity to see if the collaboration could be a good fit! We like to call this “getting the broad strokes”.
  2. Exploratory Meeting :: If it does seem like a good fit, we continue to conversation! We choose a time that Nicole will visit their place of business (even if it’s a home office) to meet with the client (and possibly other leaders on their team) face-to-face for a more in-depth conversation about the business, and both immediate and long-term goals/needs. This meeting gives us the details: do we have a good rapport, is the project scope mutually understood, what is the personality of the business and the leaders on this project. All of these things are crucial in a successful design partnership.
  3. Proposal Development :: After that in-person meeting where we both gain a deeper understanding of the scope of the project(s) and each other, if both parties agree that Rock+Feather is still a good fit, we develop a proposal for the client. This opens up the conversation for how we might collaborate in ways that benefit the client. The proposal, which clearly outlines the scope, the relationship expectations, and the budget, often goes through several iterations before it is agreed upon and signed by both of parties.

Choosing a branding and design partner is an important choice, and the success of the collaboration that will come out of it is a crucial step in growing your business. Rock+Feather’s goal with this 3-step process is to help potential clients make the right decision, even if their choice is not us.

As a footnote, I want to point out that none of Rock+Feather’s time during this initial 3-step process is billed to the potential client, and proposals are prepared at no obligation to them, of course.

Defining our brand

Friday, July 9th, 2010

The word “brand” is frequently misunderstood or misused. Your business has a brand…whether you are doing anything about it or not. A brand is not just your logo or your business card. It is not just your product or service. A brand is much broader than any one tangible element of your business.

  1. At the highest level, your brand is shared perception.
    It is what people say, think, and feel about your business. It’s not what you say about your business, it’s what they say it is. “They” are your clients, customers, contractors, partners, and even the general public. What is entirely up to you as a business owner is how to influence that perception. Everything about your business influences that perception to varying degrees: your business name; the location; the type and quality of your service; how staff acts, dresses, and answers the phone; the visual design of your outreach materials, and so on. Therefore, it is crucial to be clear and consistent around your branding.
  2. At the mid-level, your brand is your promise.
    “Who you are, what you promise, and your ability and willingness to deliver on that promise.” (Joe Calloway)
  3. At a basic-level, your brand can be defined as: a cohesive image that positions you as a trusted expert, attracts your ideal client, and conveys the distinct value of investing in your services.

Why is an effective, distinctive brand important? Because it will:

  • Differentiate you from your competition
  • Make others aware of your expertise
  • Bring you new opportunities faster
  • Create in your client’s mind a desire to hire you or buy your product
  • Guide business and career decisions about what training to pursue and what opportunities to accept
  • Elevate you from the status of a commodity (remember: in commodities, lowest price wins)

Thinking about your own brand and its effectiveness, you should begin by asking specific questions:

  • How would you define the current shared perception of your company? (Refer to #1 above; some clients ask their own clients to help them answer this question.)
  • How do you want that shared perception to evolve? What is missing, or could be improved?
  • What is your promise? (Refer to #2 above)
  • How are or will you implement these abstract concepts into concrete visual communication?

Coloring your brand’s world

Tuesday, January 26th, 2010

She saw red. He was green with envy. Are you feeling blue? Often colors are used to evoke and express emotion in language and design and there’s a reason. People see in many colors (and some don’t; to see your website as a colorblind person would, go here), a distinct trait not shared with many other animal groups. Whether we are aware of it or not, the colors we see affect us, and can be used in  branding strategy to your advantage.

What are culturally relevant colors? The colors that personally appeal to you may not be the colors that are best for your company. Branding agencies often recommend that you choose the color on the color wheel that is opposite your competition, to distinguish your logo from theirs. But what do you do if another stakeholder in the market has chosen red to their green, or purple to their yellow?

Looking at cultural factors can help you wade through the many choices as you develop a color palette for your business. In the U.S., many food companies use red in their logotypes, including Pizza Hut, Coca Cola and Google’s new Android phone. Red is seen as an auspicious color in many Asian cultures, and in business parlance it’s a good thing if your company is in the red. But studies also show that people eat more in red rooms. In other words, if you’re developing a weight-loss company, you may want to avoid red altogether, and you’ll note that most fast food brands have some significant red elements in their color systems.

American bridal companies may blanket their sites with creamy whites and eggshell colors, but an Eastern bridal site would do better to avoid white, as its historically seen as the color of mourning.

Still, as cultures increasingly intersect in the global marketplace, perceptions of colors will necessarily change and what was once a color of weddings and funerals may come to signify wind energy and aerospace engineering. During the Victorian era, blue stood for girls because it was seen as passive, and pink was reserved for boys, as it was considered more linked to the vitality of blood.

Likewise, global economics and corporations have an effect on perception of colors. Studies show that fashion colors are often more muted in times of economic turmoil, and these trends necessarily pass on to color choices in other sectors. Thus, the neon pink and iridescent orange of the boom days of the 1980’s clash with the distinctly calmer tones of many corporate websites of today.

Finally, color can speak of a company in and of itself. Remember the Windows blue of the 1990’s when they controlled 98% of the personal computer market? The same goes for classic Coca Cola red. They both stood for a particular brand in their customer’s minds. Even if you don’t have a 98% market share, and may not have a giant red sign over 101 telling drivers to drink your soft drink, don’t overlook the importance of careful color choices in your branding. Do you want to blend in with your competitors because you are a small brand looking piggyback on the cachet of another bigger brand with the same colors? Or do you want to choose an unusual color set to stand out from your bigger counterparts?

Whether or not cultural color choices are in your mind, we are visual creatures, and the colors of your competitors and cohorts has an effect on the perceptions of consumers.